退款政策

Refund Policy

Consumers in the European Union generally have a 14-day cooling-off period for eligible online purchases after receiving the product, unless a lawful exception applies.

Requesting a return

Email support@snuffelnest.com before returning an item. Include your name, order number and the product you want to return. We will provide the applicable return instructions and return destination.

Do not return a product to a supplier or another address without receiving return instructions first.

Condition of returned products

You may inspect a product as reasonably necessary to determine its nature, characteristics and functioning. If it has been used beyond what is necessary for that inspection, any resulting loss in value may be deducted where permitted by law.

Return shipping costs

Unless the item is defective, damaged, incorrectly supplied or applicable law requires otherwise, the customer is responsible for the direct cost of return shipping.

Refunds

Approved refunds are issued in accordance with applicable consumer law and are normally returned to the original payment method. Where permitted by law, we may wait until the returned goods are received or you provide evidence that they were sent back.

Damaged, defective or incorrect items

Contact support@snuffelnest.com as soon as reasonably possible and include your order number and, where useful, clear photos of the issue. Your statutory rights remain unaffected.

Supplier-fulfilled orders

Some products may be shipped directly by selected external suppliers. Return destinations can therefore vary by product, so always request return instructions before sending anything back.